winraj Privacy Policy

winraj ("we", "us", "our") is committed to protecting the personal data of every individual who visits, registers with, or otherwise interacts with the winraj platform at winraj.org ("the Platform"). This Privacy Policy explains our practices regarding the collection, storage, use, sharing, and protection of your personal information in connection with our online casino, sports betting, and related services.

By accessing the winraj Platform or submitting any personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should cease using the Platform and contact our support team via live chat to request account closure.

This Privacy Policy applies to all players, visitors, and account holders who interact with winraj, including those accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh. winraj may update this policy from time to time; the date of the most recent revision is always displayed at the top of this page.

winraj collects personal data only when there is a legitimate and lawful basis for doing so. The categories of personal data we may collect about you include:

• Identity Data: Full name, date of birth, national identity card number, passport number, or other government-issued identification details collected during account registration or identity verification.
• Contact Data: Email address, mobile phone number, and residential address, including city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings including deposit limits and self-exclusion status.
• Financial Data: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), card details (Visa, Mastercard), transaction history, deposit amounts, withdrawal requests, and bonus claim records. winraj does not store full card numbers; payment processing is handled by certified third-party payment processors.
• Technical Data: IP address, device identifiers, browser type and version, operating system, time zone, screen resolution, referring URLs, and session duration collected automatically when you access the Platform.
• Usage Data: Game history, bet records, sports markets viewed, pages visited, click paths, search queries made within the Platform, and session activity logs.
• Communications Data: Records of your interactions with winraj's customer support team, including live chat transcripts and any correspondence you send to our support email address.
• Verification Documents: Copies of identity and address verification documents you submit in response to winraj's know-your-customer (KYC) requirements.

winraj does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has submitted personal data to us, we will take immediate steps to delete that data and close the associated account.

winraj collects your personal data through the following channels:

• Direct Interactions: Data you provide when you register an account, complete identity verification, make deposits or withdrawals, contact support, participate in promotions, or respond to surveys.
• Automated Technologies: Technical and usage data collected automatically through cookies, web beacons, pixel tags, server logs, and similar tracking technologies each time you access the Platform on any device.
• Third-Party Sources: Data received from identity verification service providers, payment processors, fraud prevention agencies, and analytics partners who assist winraj in operating the Platform securely and in compliance with applicable legal obligations.

winraj processes your personal data for the following purposes, each of which rests on a lawful basis under applicable data protection principles:

winraj may share your personal data with carefully selected third parties only where it is necessary, proportionate, and lawful to do so. The categories of recipients are as follows:

• Payment Processors: Certified payment service providers who handle deposit and withdrawal transactions on winraj's behalf, including mobile banking partners (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). These providers process your financial data solely to execute your requested transactions and are bound by strict data security obligations.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist winraj in confirming the identity and eligibility of account holders in accordance with AML requirements.
• Analytics and Technology Partners: Service providers who support winraj's technical infrastructure, including cloud hosting, cybersecurity, fraud detection, and Platform analytics. All such providers are contracted to handle personal data only as instructed by winraj and are prohibited from using it for their own purposes.
• Game Content Providers: Software studios and game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited usage data necessary to deliver their game content and ensure fair play certification. They do not receive personally identifiable information beyond what is technically required.
• Legal and Regulatory Authorities: winraj may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or other legal process, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of winraj, its players, or the public.

All third parties with whom winraj shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specified, lawful purposes described above.

winraj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following general retention principles apply:

Where winraj is required by law to retain data for longer periods — for example, to comply with anti-money-laundering regulations — the statutory retention period will take precedence over the standard periods listed above. When personal data is no longer required, winraj will securely delete or anonymise it.

As a winraj player, you hold a number of rights in relation to the personal data we hold about you. winraj is committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You may request a copy of the personal data winraj holds about you at any time. winraj will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update many details directly within your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to winraj's legal retention obligations. Note that winraj may be required to retain certain data (such as financial transaction records) even after account closure.
• Right to Restriction: You may request that winraj restricts the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Object: You have the right to object to winraj processing your personal data for direct marketing purposes at any time. You may also object to other processing where our legitimate interests are the legal basis, subject to winraj's overriding reasons for continued processing.
• Right to Data Portability: Where technically feasible and lawful, you may request that winraj provides your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Withdraw Consent: Where winraj processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the winraj support team via live chat (available 24/7, Bangladesh Standard Time, UTC+6). winraj may require you to verify your identity before processing a rights request to protect against unauthorised access.

winraj takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit Secure Socket Layer (SSL) encryption for all data transmitted between your device and the winraj Platform.
• Encrypted storage of passwords and sensitive account credentials — winraj staff cannot view your password in plain text.
• Restricted internal access to personal data on a strict need-to-know basis, with role-based access controls and audit logging.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Contractual obligations binding all third-party data processors to maintain equivalent security standards.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winraj will take all necessary steps to contain the breach and will notify affected players as required by applicable law and our internal incident response procedures.

winraj uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain the security of your session, and gather analytical data that helps us improve our services. The types of cookies winraj uses are:

• Essential Cookies: Strictly necessary for the Platform to function. These cookies enable core features such as session management, account login, and secure payment flows. They cannot be disabled without impairing the Platform's basic functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the Platform, which pages are visited most frequently, and where technical errors occur. This information helps winraj improve Platform performance and user experience.
• Preference Cookies: Used to remember your Platform settings and preferences, such as your chosen odds format, language settings, and responsible gaming tool configurations.
• Marketing Cookies: Used, where you have consented, to deliver promotional content relevant to your interests and to measure the effectiveness of winraj's marketing campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the availability or performance of specific Platform features. For full information on the cookies winraj uses, please refer to our Cookie Notice, available within the Platform's account settings area.

winraj reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — winraj will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect.

The revised Privacy Policy will be published on this page with an updated "Last updated" date at the top. We encourage you to review this page periodically to stay informed about how winraj protects your privacy. Your continued use of the Platform following any update constitutes your acceptance of the revised policy.